FAQs
Where are you located?
Our storefront is located at 1265 Interstate Drive Suite 103B in Cookeville, TN. We are in the Shoppes at Eagle Point Shopping center. Our neighbors are Halo and Luxury Nails.
Shop our website 24/7!
What are your store hours?
Monday- Saturday 10 am-7 pm
Sunday 1-5pm
What is your return policy?
See our return policy See our return policy here.
How often do you get New Arrivals?
We typically get new arrivals daily. We do New Arrival live sales twice weekly (every Tuesday & Thursday at 6 pm CST) in our Facebook group.
What payment methods are available?
We accept credit, debit, paypal, & sezzle at checkout.
What is Sezzle?
Sezzle is a payment option that allows you to split your total into 4 equal payments. When you use sezzle, you do not pay any additional fees and you do not wait until payoff to get your clothing.
To use Sezzle:
Simply select sezzle at checkout. You will pay 1/4 of your total at checkout and another 1/4 every two weeks until payoff.
Sezzle does have options for moving payments if needed. However, any of those terms will need to be addressed in your sezzle account. We can not make any of those changes on our end.
How do I contact you?
You can Contact Us Here
How do your items fit?
We carry a variety of popular boutique brands. You should find sizing information in the product description of each item. You will also find model sizing information to help you determine which size is best for you. Our Allure team loves helping customers find the perfect sizing match. Feel free to contact us at any time for further assistance on sizing.
What is the Warehouse Collection?
At Allure, we are all about providing a variety of trendy options for our customers. Our Warehouse Collection allows us the opportunity to showcase a much larger number of items. The warehouse collection items ship directly to the customer from the warehouse. If you prefer in store pickup on a warehouse item, we can make that happen too! Simply choose store pickup at checkout and they will ship it directly to our store and you will still not pay shipping.
What is your Allure Rewards Program?
We love offering savings for our frequent shoppers! Sign up for our rewards program to earn one point for every dollar spent (before tax). Once you earn 150 points, go into your rewards account, redeem your points for a special coupon code, & apply at checkout!
150 points=$5 off coupon
*Please note: if you return an item, those points are reversed from your rewards program account.
*Rewards coupon codes can not be combined with any other discounts.
How do I get order confirmation & tracking?
Order confirmation and tracking information will be emailed to you automatically by our system.
Can I pick up my order in store?
Yes, choose store pickup at checkout. This will alert us that you want to pick up in store and also remove shipping charges prior to checkout.
How can I change or cancel my order?
Please contact us if you would like to change or cancel an order. If the order has not shipped, we will do our best to accommodate your request. However, if your order has already shipped out you will need to refer to our return policy to start a return.
How long does it take for my order to arrive?
We typically ship orders within 48 business hours of when the order is placed unless otherwise indicated (for example, when we do preorder live sales). Please allow time for your order to arrived based on location. We ship USPS which typically can take 1-7 days.
How much are shipping costs?
All orders under $125 (before tax) have a $5 flat rate shipping rate. Orders of $125 or more (before tax) qualify for free US shipping.